Shipping & Returns Policy
- THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY. EXCEPT AS SET FORTH HEREIN, THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH NO FADE FRESH, LLC, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE’S CONTENTS, OR GOODS BY APPLICABLE LAW.
These terms and conditions (these “Terms“) apply to the purchase and sale of products through https://www.nofadefresh.com (the “Site“). These Terms are subject to change by No Fade Fresh, LLC, (referred to as “No Fade Fresh“, “us“, “we“, or “our” as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these
Terms before purchasing any products that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to those changes.
- Order Acceptance and Cancellation. You agree that your order is an offer to buy all products listed in your order under these Terms. All orders must be accepted by us or we will not be obligated to sell the products to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation e-mail with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between No Fade Fresh and you will not take place unless and until you have received your order confirmation e-mail. You have the option to cancel your order at any time before we have sent your order confirmation e-mail by e-mailing No Fade Fresh at firstname.lastname@example.org with a cancellation request.
- Returns and Refunds. Except for any products designated on the Site as non-returnable, we will accept a return of the products for (i) a refund of your purchase price, less the original shipping and handling costs, provided such return is made within thirty (30) days from the date of purchase, and provided such products are returned in their original condition, still sealed in their original, undamaged packaging, or (ii) a product replacement, which option shall be chosen by us in our sole discretion. To return products, you must e-mail our returns department at email@example.com to obtain a Return Merchandise Authorization (“RMA“) number before shipping your product back to us. No returns of any type will be accepted without an RMA number.
- [You are responsible for all shipping and handling charges on returned items, other than for defective products. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. All returns are subject to a [PERCENTAGE] restocking fee.] If we choose, in our sole discretion, to refund your returned product, refunds will be processed within approximately three (3) business days of our receipt of your returned merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. We offer no refunds on any products designated on this site as non-returnable, in which case we shall only replace your product.
Shipping & Delivery Information
- Any orders received after 11am EST are processed the next business day. For example, an order placed Monday will be processed on Tuesday and receive a tracking # on Wednesday. An order placed Friday will be processed on Monday and receive a tracking # on Tuesday.
- Standard shipping is 3-5 business days after processing.
- Rushed shipping is 2 business days after processing.
- All FREE shipping use standard shipping.
- Your tracking # will be sent in a new email.
Can the weather affect my order being delivered?
COVID-19 closures, seasonal weather events, severe weather, natural disasters, and other conditions may occur and can occasionally disrupt our services. Our top priorities are the safety and well-being of our team members and providing the best service to our customers. NoFadeFresh is not responsible for delays after a package has left our shipping depot.
What happens if my package is delivered to the wrong address?
NoFadeFresh is not responsible for misdelivered packages as a result of carrier mishandling. If your package is delivered to the wrong address, please contact customer support and we will do our best to remedy the situation.
What happens if my package is lost or stolen?
NoFadeFresh is not responsible for lost or stolen packages. Once a package has been confirmed delivered by a shipping courier it becomes the shopper’s responsibility. If your package is lost or stolen, please contact customer support and we will do our best to remedy the situation.